Achieving Patient Engagement In Value Based Care: A Complete Guide

Value-based patient engagement

The doctor-patient relationship can be considered a gateway to value-based care. Patients play a significant role in improving their health and wellness. By delivering proactive care, value-based healthcare systems can improve patient outcomes effectively. Here are the steps which help you to achieve patient engagement in value-based care.

What is Value-Based Care?

Value-based healthcare is a model of care delivery that focuses on both patient outcomes and the quality of care delivered. In a value-based healthcare model, doctors and health systems get paid based on patient outcomes rather than for each procedure or patient visit.

When you analyze the key elements that can ensure effective implementation of the value-based care model, you will see that most of them are related to patient satisfaction and patient experience. In simple words, the successful implementation and application of the value-based care model are possible if we ensure that patients remain at the center of our focus. So here are the key things which help to achieve a greater patient relationship.

The concept of value-based healthcare is based on

  • Improving patient health outcomes
  • Helping patients live healthier lives
  • Enhancing patients satisfaction by giving value
  • Improving quality care by reducing the impact of chronic disease


Steps To Improve Patient Engagement In Value Based Care

1. Improve the Care Experience

In this technological world, patients are taking an increasingly active role in their health journey. Patients want to know that their individual needs are understood and that their physicians and provider care about them. Creating patient-centric experiences that reinforce the relationship between a provider and a patient is a key element to a value-based model.

For this, hospitals are adopting a patient-centric approach and creating a point of contact beyond clinical settings.  From the moment a new patient walks into the door, you have an opportunity to provide a seamless experience that starts with an easy registration process and continues throughout every interaction with that patient.  Online scheduling, online bill pay, short wait times, telehealth solutions are the best ways to engage your patients and stand out from the competition.

2. Stay Connected Outside of the Clinical Setting

Healthcare costs are rising without corresponding improvements in the quality of care given. Patients expect that healthcare organizations will deliver the value that reflects the amount they spend on healthcare services. Organizations are finding more ways to improve patient experience and to offer quality treatment throughout the patient healthcare journey. By customized interactions, cost transparency, effective customer service, and targeted multi-channel marketing campaigns, health organizations are becoming a partner in health and wellness in between doctor’s appointments.

Being able to communicate and engage with patients at every step of their journey through the care continuum increases the likelihood that they will improve adherence to care, thereby elevating outcomes and driving value-based healthcare at your practice.

And, the right technology can even help you identify and segment patients based on specific criteria, such as condition, age, or last visit date. New tools and healthcare choices are being included, such as telemedicine, physician reviews, and price comparison tools that add convenience and clarity to the overall healthcare experience. Educational resources and message frequency can then be distributed to help improve compliance to care plans and proactively connect patients to the right resources at the right time.

3. Make use of the best-automated tools to scale engagement

You can’t expect your staff to work manually on all the processes including administrative works, the billing process, practice management, appointment scheduling, payment collection, claim processing, and so on. Working manually in today’s advanced healthcare world will lead to so much effort and huge time consumption. But automated technology can help you deliver relevant and valuable messages at scale while still maintaining a personal touch.

And by proactively engaging more patients, providers can increase the number of patients who adhere to care plans, track key metrics of their health, and reach out to their doctor when they have questions. Each of this behavior can help patients improve their outcomes in a value-based healthcare model.

Final Thoughts

As the healthcare sector moves towards value-based care, healthcare providers should focus more on their patients. These valuable steps will help your practice shift toward patient satisfaction.

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