Client Overview
A U.S.–based cardiopulmonary diagnostics manufacturer needed to integrate its
ECG/spirometry platform with Epic to streamline ordering and result workflows for hospital
customers. The goals: remove manual data entry, deliver results inside Epic, and achieve a
public Epic listing to accelerate sales.
The Challenge
- Disconnected workflows:Orders originated in Epic, but device testing and results
lived outside, forcing staff to duplicate data. - Slow turnaround & errors: Manual re-keying increased result posting delays and
data mismatches. - Enterprise buyers demanded validation: Health systems asked for a verified Epic
listing (Showroom/Connection Hub) and adherence to FHIR/HL7 standards.
Our Solution: Interoperability Fabric Built for Epic
CapMinds designed a bi-directional interoperability layer that meets Epic’s guidance and marketplace expectations:
Highlights:
Orders → Device:Epic orders (department or ambulatory) flow to the device worklist automatically.
Launch-in-context: Techs can open the device UI with patient context via SMART on FHIR/OAuth2.
Results → Epic:Structured results and PDFs write back to the patient chart with discrete observations and an attached full report.
Governed by standards: Combined HL7 v2 (high-throughput real-time feeds) and FHIR R4 APIs (on-demand, patient-contexted calls) aligned to Epic’s developer program.
Technical Execution
| Component | Implementation Details |
|---|---|
| Epic Workflow | Orders placed in Epic; status updates and results auto-posted to the encounter. |
| Order Ingestion | HL7 v2 ORM^O01 via the customer’s interface engine (Epic Bridges) populates the device worklist. |
| Result Delivery | HL7 v2 ORU^R01 with discrete values + base64 PDF; optional FHIR DiagnosticReport/Observation write-back for discrete data and documents. |
| Context Launch (Optional) | SMART on FHIR deep-link from Hyperspace; OAuth2 flow with patient/context parameters to the device portal. |
| Patient Identity | MRN + DOB match with site-specific namespace handling; ADT feed for demographics refresh. |
| Security & Audit | TLS 1.2+, signed messages, PHI minimization, full transaction audit trail retained 7 years. |
| Scalability | Multi-tenant cloud connector; per-site routing keys; message retry with exponential backoff. |
Results & Impact
The project exceeded all expectations and delivered a dynamic, interactive platform that has since been featured in multiple UiPath sales and partner engagements.
Quantifiable Success:
Reduction in manual re-entry tasks for techs and billers.
Order-to-result match rate: >99.6% (MRN+DOB+Encounter safeguards).
Commercial win-rate +34% after Epic listing, as buyers could verify live
connections.
Result write-back latency cut to <15 seconds P95 from test completion.
Fewer defects: HL7/FHIR validation reduced interface tickets by 78%.
Epic Marketplace Outcome:
- Register app record and complete required details in Epic’s developer portal.
- Request a Connection Hub/Showroom listing from the app page and accept terms.
- Provide proof of at least one live Epic connection (site validation) and settle the
listing fee. - Listing approved; sales teams reference the public profile in RFPs.
Why CapMinds?
With deep expertise in healthcare technology, RCM workflows, and interoperability, CapMinds brought together:
Deep Epic know-how
We align to Epic’s FHIR/SMART patterns and practical HL7 v2 realities used by health systems.
Healthcare-grade engineering
HIPAA-ready, auditable, high-availability
connectors.
Go-to-market acceleration
Our Epic listing playbook shortens procurement
cycles with verifiable interoperability.
What’s Next
Building on this successful collaboration, CapMinds is expanding the demo's capabilities with:
Prior Auth & Orders+Results Expansion
Extend to additional test panels and device modalities.
FHIR Substitutions Where Supported.
Gradual shift of more payloads to FHIR R4 where Epic sites expose needed resources.
Analytics
Operational dashboards for turnaround times, error trends, and throughput.
Multi-EHR Strategy
Reusable connectors for Cerner/Oracle Health, athenahealth, and NextGen.
Ready to bring intelligent automation to your RCM workflows?
Let’s talk about how we can transform your healthcare operations.
Executive Summary
CapMinds partnered with Westside Behavioral Care to design, develop, and deploy a custom enterprise-grade EMR platform that reshaped care delivery and operational agility. By unifying scheduling, documentation, and patient engagement under one secure cloud-native platform, Westside is now positioned to scale efficiently, drive patient satisfaction, and remain compliant with evolving regulatory standards.
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